Questions and answers

Renovation or new construction?
If your hardwood purchase is for a home renovation, you must first determine which existing structural and decorative elements will remain in your home after the floor installation. Choose a floor that will complement these elements and work as part of the whole look. If your hardwood purchase is for a new house, the decor and style you are looking for will guide your choice of flooring.

What type of home is it for?
The type of residence will significantly influence the flooring type and installation method you need. In a single-family home, the subfloor will dictate the type of floor you can install. In a condominium, your condo owner's agreement usually has rules regarding soundproofing which have to be considered. In a basement, an engineered floor will be your preferred option.

Which rooms need flooring?
A sketch of the house and the areas to be covered will be a huge help to the retailer. It should include dimensions, as well as obstacles and permanent features like stairways, closets, etc.

How many people live in the residence?
Big families mean lots of feet in the house, which means it's best to choose flooring that can stand up to a lot of wear. Similarly, matte or satin finishes forgive many more of the accidental scratches that come with small children and pets.

Who should I trust to install my floor?
Given the importance of your investment in your hardwood floor and the long-term stakes surrounding its installation, it's recommended that you seek out the services of installation specialists. They guarantee their work with no risk of invalidating the manufacturer's warranty.

Where should I buy my hardwood floor?
Choosing the right retailer involves a combination of several factors. First, they must be authorized to sell the type and brand of floor you want. A retailer that offers a wide range of services may be able to more efficiently help clients through the entire process – some, for instance, also offer professional decoration and installation services.

You must also be sure you're doing business with a real professional. Like in every field, years of experience, personal references, and satisfied clients are all good signs. It's normal to ask for photos or videos of recent work, to demand a clear price quote, and to get technical information about floor installation. Beware of bargains! Buying your floor at a retailer that focuses on “low, low prices” can quickly become a nightmare when both the product and service prove to be of low quality.